Nour Collection: Makeup, Body Care and Fragrance, Delivered

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Nour Collection is a beauty brand selling makeup, body splash and personal care products, and its customers order from a phone, usually in a spare five minutes. That shaped the whole build: a short path from opening the site to completing an order, filters that get someone to the right product quickly, card payment that works first time, and a support assistant for the questions that would otherwise become an unanswered message. The owner runs the catalogue, orders and promotions without technical help.

Shopping the collection

  • Makeup, body care and fragrance: The full range in one shop, each product with proper photos and a clear description.
  • Filters that save time: Narrow by category, price or what is in stock, so nobody clicks into a product that cannot be bought.
  • A short path to checkout: Adding to the cart and paying takes a few taps, which is the difference between an order placed and an order abandoned.
  • Comfortable on a phone: The shop is designed for the small screen first.

Help while you shop

  • Questions answered immediately: A support assistant handles queries about products, delivery and orders without the customer having to wait.
  • Fewer abandoned carts: A question answered on the spot is an order that goes through instead of one that stalls.
  • Available at any hour: Customers shopping late at night still get an answer.

Running the shop

  • Products and stock in the owner's hands: New arrivals, prices and availability are updated from a control panel.
  • Orders and enquiries in one place: Nothing sits unanswered in a personal inbox.
  • Payments and refunds tracked: The team sees what has been collected and what has been returned, without a separate spreadsheet.
  • Roles kept separate: Whoever manages money, whoever manages content, and whoever manages orders each get their own access.

Keeping customer data safe

  • Card payments through a licensed provider: Checkout runs through Paymob, so card details never sit on the shop's systems.
  • Personal details protected: Addresses and phone numbers are stored securely and used only to complete an order.
  • Access granted per person: Staff see the parts of the system their job requires and nothing more.

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Project Highlights

Online Store
Makeup & Cosmetics
Body Care
Fragrances
Card Payments
Instant Answers
Order Tracking
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